IT SERVICE MANAGEMENT METHOD FOR BANK AND SYSTEM THERE-OF

摘要

A method for managing a bank IT service and a system using the same are provided to perform a trouble monitoring operation in real time by monitoring automatically all infrastructures related to services. Infra composition information(161) is stored by analyzing hardware and software for composing a bank IT infrastructure. Relational information between an infrastructure and services is stored by mapping the software and hardware related to services. Relationship information is stored by analyzing a relationship between the services. Operator information(162) is stored according to kinds of business. A trouble is sensed by monitoring troubles of the hardware and software for composing the bank IT infrastructure. Components corresponding to the troubles are displayed on the basis of the operator information. Service influence information is provided by analyzing the influential information on the basis of the relational information between the infrastructure and services and the relationship information between the services.