Retrieving information from a case, hence, based upon perusal of archive recording

摘要

Disclosed are methods, systems and computer program products for use in processes for retrieving information from a case based closing (cbr - information), to produce without a case base made available. The method include that, on a data model is accessed, the sympton attributes, and solution attributes comprises. It is a request from a received mr, the one or more values for one or more of the specified symptom attribute. The inquiry is machined and the machining, that a database of archive openings of the recording medium according to the specified symptom attribute values is searched for and a partial quantity of the archive openings of the recording medium is received, the the specified values are umfassen.es values which, with one or more of the solution of attributes in connection with each other for each of said records in the subset is determined. A part of this "determination of values of" can happen with the use of an information extract ion - tool to data of not structured texts are carried out, the openings in the history recording are contained. It is used for each of the recording medium in the subset of a temporary case of recording is generated. Each of the temporary case records comprises a pointer to the corresponding recording in the partial quantity and a title part section of the comprises: the symptom attributes, the specified symptom attribute values, the solution of attributes, and the solution of attribute values, with the corresponding ..