Maintenance means in front of the direction, maintenance switching method and maintenance system

摘要

A maintenance mediation apparatus includes a reception part receiving the maintenance operation instruction information from the maintenance center; a maintenance policy database storing a maintenance policy defining at least one of whether to authorize the maintenance operation on the corresponding maintenance target apparatus by the maintenance center and whether to authorize transmission of each item of usage condition information of the corresponding maintenance target apparatus to the maintenance center; a determination part determining whether to execute the maintenance operation referring to the maintenance policy database; and a transmission part transmitting the received maintenance operation instruction information to the corresponding maintenance target apparatus based on the result of the determination by the determination part.