CALL CENTER MANAGEMENT SYSTEM, CALL CENTER MANAGEMENT METHOD, AND CALL CENTER MANAGEMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide technology by which telephone lines are dynamically accommodated among respective projects while considering load states, namely, degrees of congestion of power operations onto the telephone line for every project in a call center.;SOLUTION: The system 100 is composed of: a congestion degree reference receiving part 151; a line use state data receiving part 152; a termination ratio calculation part 153; a congestion degree judgment part 154; a line accommodation request part 155; and a line accommodation processing execution part 156.;COPYRIGHT: (C)2009,JPO&INPIT