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METHOD AND SYSTEM FOR AUTOMATICALLY PRIORITIZING OPPORTUNITY BASED CUSTOMER REQUIREMENTS
METHOD AND SYSTEM FOR AUTOMATICALLY PRIORITIZING OPPORTUNITY BASED CUSTOMER REQUIREMENTS
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机译:基于机会的客户需求自动优先排序的方法和系统
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摘要
A method and system for automatically prioritizing a plurality of customer requirements. A request for fulfilling a product-modifying customer requirement is received. Prioritization data associated with the customer requirement is obtained. The prioritization data includes revenue opportunity sizes, time constraints, the request's age, and indications of whether the product requires an operating system included in a predefined strategic operating system list and whether revenue associated with a business opportunity is lost if the request is rejected. Component scores for customer requirement-related variables are determined by evaluating formulas that include the variables. Evaluating the formulas includes applying weights to the variables and substituting the prioritization data for the variables. A priority score for prioritizing the customer requirement relative to other customer requirements is automatically determined by summing the component scores.
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