Systems amp; Methods to reduce wait time in the service sector and just in time demand management

摘要

Systems and Methods are provided to actively manage waiting time in the service sector where there is volatility in determining when exactly the service will be performed. In the service sector where buyers are waiting for service (for example Physician's Office, Hospital, Automobile Repair Shops, Restaurants, DMV offices, etc.), this method can be used to control the flow of customers so that they do not have to spend time in the waiting room for the next available service professional. The demand can be actively managed for just in time customer arrival to increase efficiency and satisfaction. This system can be monetized by providing “moment of truth” advertising at the point of service via the same mechanism used to communicate the waiting time or a different medium (including but not limited to mobile phone, PDA, internet, websites, email, phone call, SMS, etc.)