Cable modem analysis system and method therefor for an HFC cable network

摘要

A modem checker diagnostic toolkit comprises a modem checker client and a modem analysis server. The modem checker client comprises a modem query interface to communicate with the modem analysis server to acquire information indicative of the operational status of a modem and to display the information graphically. A user requests data relating to a particular modem by entering the MAC address of the modem into a query field. The modem checker client interacts with the modem analysis server to acquire information relating to the subscriber associated with the modem MAC address, the services authorized for the modem, and data indicative of the status and performance of the modem. In addition, the modem analysis server interacts with the modem operating system to retrieve modem performance data from modem logs. The modem checker client further provides a link that directs the modem analysis server for remotely resetting the modem regardless of its current status.