METHOD, SYSTEM AND DEVICE TO TRACK AND RECORD USER CALL EXPERIENCE

摘要

A computer-implemented method, system, and device are described for managing user call experiences in a packet network 111. User devices 101A-101I are grouped into network clusters 103A, 103B, 103C. A network infrastructure device 105A- 105 D, 109A- 109C receives objective quality information for calls 113 on a packet network for each user device in a network cluster in the packet network. A portion of the user devices in the network cluster is selected, and subjective quality information representing a call experience rating is obtained from each selected user device. The network infrastructure device generates a signature for each user device in the network cluster using the objective and any subjective quality information. The signature represents a user experience during a call, indicates network elements specific to the call and a user device configuration during the call. The signatures of the portion are analyzed to determine a golden signature for the network cluster, the golden signature representing a preferred call experience.