AIRLINE SERVICE AND CUSTOMER RELATIONSHI MANAGEMENT

摘要

A sharing travel-based information system (100) comprises multiple storage facilities (110), (120), and (130) for storing customer information. The data sources (115), (125), and (135) are connected via a communication link (14), which also connects the data sources (115), (125) and (135) to a CDNA system (145). The CDNA system (145) creates one central repository, the master DNA (MDNA) index (155), which enables multiple storage facilities (110), (120), and (130) to share data by assigning to each customer and storing in the MDNA (155) a unique identification number (i.e., a customer DNA number); each data source also assigns to each customer and stores in the corresponding storage facility a unique identification number (i.e., a customer ID) and each storage facility is identified by a data storage identifier.