SELF-SERVICE APPLICATION SYSTEM FOR WIRELESS DEVICES AND METHOD

摘要

A method and system are provided for enabling users of mobile devices to remotely perform self-service tasks involving a given entity without using human intermediaries. The system includes a server computer running a self-service application for the given entity; and a plurality of mobile devices, each operated by a user for communicating with the server computer over a wireless communications network. Each of the mobile devices including a non-browser based, goal-oriented, self-service application running on a self-service client with a graphical user interface adapted for allowing a user of the mobile device to remotely interact with the self-service application running on the server computer to automatically manage tasks involving the given entity.