Call center system on internet and Method for processing telemarketing call using thereof

摘要

The present invention relates to a call center system that allows a subscriber PC can be connected via the Internet, manage customer information This relates to a telemarketing call center and the call processing method using the same of the on-line system to allow the agent can be easily performed by using telemarketing. ; The present invention is the customer information managed by the subscriber database, stored in, and provides the customer information to the access of the PC connected via the Internet, as well as when in conjunction with intelligent network to the subscriber requests a call connection with a particular customer calls between the subscribers of the agent terminal and the customer terminal to establish a subscriber DB in the server such that the connection to the Internet, the subscriber number will be used to make the call center functions through the subscriber DB server. ; This invention is built separately from the call center to subscribers do not need to reduce the effect of the facilities made available as the maintenance costs and a call center function, there is an effect that can be carried out conveniently by using the telemarketing call center functionality.