MAINTENANCE SYSTEM OF IMAGE FORMING APPARATUS, CENTRAL MANAGEMENT DEVICE, IMAGE FORMING APPARATUS AND SUPPORT INFORMATION SELECTION METHOD

摘要

PPROBLEM TO BE SOLVED: To provide a maintenance system with a central management device, which selects maintenance services in consideration of internal information and user's emotional condition when an image forming apparatus fails. PSOLUTION: The maintenance system of an image forming apparatus is connected to a support center (central management device) through a network or a telephone line. When a failure in the image forming apparatus is reported to the support center from a user, suitable maintenance services are selected on the basis of a result analyzing the internal information of the image forming apparatus at the support center and emotional condition information estimated from voice information of the user using the image forming apparatus. PCOPYRIGHT: (C)2010,JPO&INPIT