PREDICTIVE FAILURE REPORTING SYSTEM, PREDICTIVE FAILURE REPORTING METHOD, AND METHOD FOR MAINTAINING IMAGE FORMING APPARATUS

摘要

PROBLEM TO BE SOLVED: To facilitate the provision of appropriate maintenance service in accordance with user's individual situation.;SOLUTION: A determining unit 103 determines whether the printer is in the predictive failure state based on the internal information of the printer 1 acquired by the information acquiring unit 101. A failure risk computing unit 108 performs a failure risk determination process for determining the size of failure risk of the printer when the printer is in the predictive failure state. The determination result is reported to a maintenance person or a user. In this way, the maintenance person or the user who receives the report can definitely grasp a degree of urgency of maintenance at that point.;COPYRIGHT: (C)2010,JPO&INPIT