A Consolidated Business Service (CBS) manages an interface between Service Oriented Architecture (SOA) services and resources used by at least one enterprise customer. The CBS utilizes an Enterprise Systems Management (ESM) layer that includes: a bi-directional portal between Service Oriented Architecture (SOA) services and enterprise resources used by at least one enterprise customer; an aggregating logic for aggregating incoming and outgoing messages from the SOA services and the enterprise resources; a strategy set of rules that define pre-set responses to an event described by one or more of the incoming messages from the enterprise resources, wherein the pre-set responses are provided by a SOA response service from the SOA services; and a delegation logic for delegating the pre-set responses to agents in the affected resources, wherein the agents are software logic that have been pre-deployed, from the ESM layer to the affected resources, for executing the pre-set responses.
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