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MANAGEMENT OF BUSINESS PROCESS KEY PERFORMANCE INDICATORS
MANAGEMENT OF BUSINESS PROCESS KEY PERFORMANCE INDICATORS
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机译:业务流程关键绩效指标的管理
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摘要
A method for managing key performance indicators (KPIs) in an enterprise business having a plurality of business units can be provided. The method can include receiving a target for a general KPI and at least one constraint for a general attribute, wherein the general KPI is an aggregation of KPIs and wherein the general attribute is an aggregation of attributes. The method can further include reading a formula for each of the business units, wherein a formula defines how changes in a KPI are correlated with changes in the unit's attribute. The method can further include calculating for each business unit a separate target for the KPI of the business unit such that: a) the general attribute remains within the at least one constraint and b) the target for the general KPI is attained and sending to each business unit a separate target that was calculated.
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