FLUID BASED RESORCE ALLOCATION AND APPOINMENT SCHEDULING SYSTEM AND METHOD

摘要

A scheduling system and method for managing resource allocation by service providers. The system includes a type-constrained appointment book wherein appointment windows are assigned to client types and a scheduler for receiving scheduling requests clients, identifying their characteristic client-type and allocating at least one appointment window assigned to the characteristic client-type to the client. The appointment book is constrained using a fluid model of client flow and may be optimized to suit various requirements.