CUSTOMER RELATIONSHIP MANAGEMENT CARD FOR A PERSONAL COMPUTER, CAPABLE OF UTILIZING CALLER IDENTIFICATION DISPLAY THROUGH A CARD MOUNTED ON A BODY OF A PC

摘要

PURPOSE: A CRM card for PC is provided to reduce conversation time of a user and a customer by displaying user input information to a computer monitor.;CONSTITUTION: An MCU controls the whole card. A ROM includes a program for controlling all functions of the card. A RAM temporarily saves produced data while the MCU and T-CID perform the caller identification. A PC interface unit connects the personal computer with a CRM card. The T-CID unit detects caller information transmitted from a telephone office. An HCID unit detects the caller number from data received through the duplex.;COPYRIGHT KIPO 2010