Linking Software Users Sharing Common Traits

摘要

A method for the establishing of connections between software users based on a pattern of use and/or a characteristic of content related to the users and the software. The interaction of a software user with the software is monitored and a characteristic of content related to the user and the software is determined. When the user needs customer support, he or she is routed to a fellow user of the same software who is capable of providing help. The helping user is selected based on the way in which the first user interacts with the software and/or the characteristic of content related to the first user and the software.