Providing collaboration services to business applications to correlate user collaboration with the business application

摘要

An aspect of the present invention provides collaboration services to business applications and such a service is provided by a mediator and a collaboration application. The collaboration service offers a user of the business application the ability to collaborate with other users of the business application or one or more responders such that any collaboration that occurs between the user and the responder is correlated to the business application and to the corresponding actions performed by the user with respect to the business application, thus maintaining the context of the collaboration. Another aspect of the present invention provides a collaboration service wherein the user of the business application is provided with at least part of a history of collaboration that occurred between the user and one or more responders.