SYSTEM AND METHOD FOR CALLBACK OF CLIENT CALL USING CTI AND COMPUTER READABLE MEDIUM THEREOF

摘要

PURPOSE: a kind of client that CTI (computer telephony integration) interlinks consulting is called back system and program recorded medium is identical is provided to enable customer call center to count requesting client. ;CONSTITUTION: the consultant call that speech information is called back is transmitted to (306). Customer information DB (308) are stored to callback. According to order or the scheduling of calling back of calling back, CTI (computer telephony integration) servers check availability consultant (312). Consultant can be used based on inspection result, automatic calling system attempts calling customer phone (316). If the success attempted, the client information stored are sent to counselor terminal (320). ;The 2011 of copyright KIPO submissions