Systems for inducing change in a human physiological characteristic representative of an emotional state

摘要

A system for inducing a change in a human physiological characteristic corresponding to an emotional state of an individual comprises a sensor configured to sense said human physiological characteristic; a machine readable memory configured to store a human physiological characteristic reference index; a processor device configured to provide a comparison of said sensed human physiological characteristic to said reference index; and a visual display configured to transmit feedback information based on said comparison to induce said change. The physiological characteristic may correspond to an emotional state of a dialogue participant in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. The comparison may relate the physiological characteristic to an emotional state. The processor may provide feedback to the individual based on the emotional state. The feedback may be formulated to change the individual's emotional state.