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Method for prioritizing and presenting recommendations regarding organizaion's customer care capabilities
Method for prioritizing and presenting recommendations regarding organizaion's customer care capabilities
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机译:优先安排和提出有关组织的客户服务能力建议的方法
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摘要
Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.
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