Automated entitlement management method and apparatus for capturing maintenance renewals revenues

摘要

The presently preferred embodiment of the invention provides a method and apparatus that enables software publishers and other sellers of subscription services. e.g. subscriptions, such as maintenance or license programs, to track when the subscription period for each customer expires, to inform interested contacts at the customer proactively that a renewal for their subscription is coming due, and to provide a way for those contacts at the customer to purchase a renewal of their subscription program.