Dynamic information publication enabling direct access to a preferred communication channel connection in integrated communication server

摘要

The method and system guides a user to easily and effectively communicate with a potential recipient via an integrated communication server. The integrated communication server will track and aggregate user presence information about the potential recipient. The aggregated user presence information includes the current state, activity, and/or availability of the potential recipient. The integrated communication server dynamically analyzes and compares the aggregated user presence information with user preference information of the potential recipient in order to identify an appropriate communication method. The identified appropriate communication method is published to the user indicating that it has a great likelihood of reaching the potential recipient successfully in the right way at the right time.