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Method and system for utilizing information for efficient recording solutions in a complex multi-media recording environment
Method and system for utilizing information for efficient recording solutions in a complex multi-media recording environment
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机译:在复杂的多媒体记录环境中利用信息进行有效记录解决方案的方法和系统
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摘要
System and method for recording telephone calls comprising receiving computer telephony integration fields from first and second sources, identifying which of the CTI fields are physical CTI fields to be used for locating audio to be recorded, identifying which of the CTI fields are logical CTI fields, identifying one of the physical CTI fields received from the first source and one of the logical CTI fields received from the second source as being related to a specific telephone call and recording said telephone call based on audio location information from the physical CTI field associated with the call.
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