METHOD AND SYSTEM FOR DETERMINING PRODUCTIVITY OF A TEAM ASSOCIATED WITH MAINTENANCE AND PRODUCTION SUPPORT OF SOFTWARE

摘要

The present invention provides a method, a system, and a computer program product for determining productivity of a team associated with maintenance and production support of software. The invention enables receiving one or more tickets associated with the software, the number of full time equivalent team-members (FTEs) in the team, and weight corresponding to each predefined parameter. Net ticket-units are determined based on the predefined ticket-unit associated with the tickets. An adjustment factor is determined based on the weight corresponding to each predefined parameter. Adjusted ticket-units are determined based on the net ticket-units and the adjustment factor. The productivity of the team for a predefined time period is generated based on the adjusted ticket-units and the number of FTEs. In a similar manner, the invention enables determining the number of FTEs based on a received productivity and the adjusted ticket-units.