System and method for processing extension traffic in virtual switchboard, and virtual switchboard server

摘要

The invention discloses a system and method for processing extension traffic in a virtual switchboard, and a virtual switchboard server, wherein the virtual switchboard server connected with an intelligent network includes a user management unit, a call control unit and a service control unit. When a caller telephone calls a first extension in a group, the service control unit controls the call control unit to connect a speech path between the caller telephone and the first extension; and when the incoming call needs to be transferred to a second extension in the group, the service control unit receives a transfer instruction from the first extension or the second extension, obtains the extension information of the second extension in the transfer instruction by the user management unit, controls the call control unit to transfer the incoming call from the first extension to the second extension and realizes the communication between the caller telephone and the second extension. The invention enables the transfer and pickup of extensions in the group to become more convenient and timely, without any restrictions of region.