SERVICE ENGINEER DISPATCH SUPPORT DEVICE, SERVICE ENGINEER DISPATCH SUPPORT METHOD, AND SERVICE ENGINEER DISPATCH SUPPORT PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a service engineer dispatch support device 1 capable of properly dispatching a service engineer for maintenance or the like even when an administrator or the like of a monitoring target device 32 addresses a problem to some extent.;SOLUTION: When a predetermined abnormality occurs in the monitoring target device 32, the service engineer dispatch support device 1 notifies a customer-side management terminal 33 of a method of addressing the abnormality and checks whether or not a service engineer needs to be dispatched using the customer-side management terminal 33 depending on the method of addressing. The service engineer dispatch support device 1 also selects one or plural service engineers as service engineer candidates on the basis of positional information on the monitoring target device 32 and positional information on plural service engineers A-C, checks whether or not they can be dispatched using portable terminals 5a-5c, and transmits information indicating the method of addressing having been notified to the customer-side management terminal 33 and information indicating an addressing manual including information on a detailed method of addressing the abnormality, to any of the portable terminals 5a-5c of the selected service engineer candidates.;COPYRIGHT: (C)2013,JPO&INPIT