USER-CENTERED OPINION ANALYSIS FOR CUSTOMER RELATION MANAGEMENT TECHNICAL FIELD

摘要

PROBLEM TO BE SOLVED: To provide a user-centered opinion analysis for a customer relation management technical field.;SOLUTION: In one embodiment, with respect to one or a plurality of users providing one or a plurality of opinions about one or a plurality of products, one or a plurality of opinion records are obtained from the one or plurality of opinions, the respective opinion records are obtained from specific opinions provided by users related to a specific product, a user preference profile is generated on the basis of one or a plurality of opinion records, the user preference profile has one or a plurality of user preference vectors corresponding to one or a plurality of products, and the respective user preference vectors have one or a plurality of features of the corresponding product and one or a plurality of feature scores corresponding to the one or plurality of features.;COPYRIGHT: (C)2013,JPO&INPIT