SYSTEM AND METHOD FOR PROVIDING ALTERNATIVE FULFILLMENT FOR A BUYER'S UNFULFILLABLE ORDER

摘要

A method and a system for providing an alternative fulfillment for a buyer's unfulfilled order are described. The system has an order fulfillment issue detection module, an alternative fulfillment qualification module, a replacement item matching module, and a replacement item order module. The order fulfillment issue detection module detects a fulfillment delay of an item in an order placed in an online marketplace. The alternative fulfillment qualification module determines whether the fulfillment delay qualifies for an alternative fulfillment order. The replacement matching module determines a replacement item for the item. The replacement item order module cancels the order and replaces the order with the alternative fulfillment order for the replacement item.