METHOD OF DYNAMIC MODELING OF THE WORKFLOW, WITH THE USE OF INFORMATION SYSTEM

摘要

The method of dynamic modeling of workflow, with the use of information system is characterized in that, the analysis of workflow processes, the effect of which is procedures, is performed automatically by information system, in such a way, that on the basis of information, as obtained from the systems users during daily work, all actions taken by the users are registered, including the history of changes in each case, and then registered in this way flow of information between the persons and stages in every procedure is subjected to the automatic analysis, as a result of which the procedure diagrams are created with definable level of detail, that in the case of users behavior change are updated instantly, and in addition for prediction of user's behavior on the basis of taken by them decisions during the handing over cases, and the changes of the case stages, as well as all available information, classifiers and vector representations of the text content are automatically created, which are then used to suggest decisions concerning the next stage of procedure, as well as the next user, which should receive the case on the basis of information about current user, present stage, previous stages, previous user, text contents as well as the metadata (additional attributes of given case) and also on the basis of the text content of new case, recognized and suggested is a procedure, according to which the given case should be carried on.