System and Method for Creating Parallel Graphical Interface for Voice Menu

摘要

A method of creating a parallel graphical interface in addition to a voice menu by an application that is running on a computerized mobile device during a phone call. When a user is initiating a phone call by the computerized mobile device to an operator, the application is recognizing the number and associating an Interactive Voice Response (IVR) code with the operator. After a session is created between the application and the operator, a parallel graphical interface is created in addition to a voice menu, according to the IVR code. The graphical interface is presented on the screen of the computerized mobile device while running the voice menu. Activity of the voice menu is synchronized with the activity of the graphical interface so the user may select options from at least one of: (i) voice menu; and (ii) graphical interface, to navigate through the IVR code. The options that were selected are transmitted to the operator.