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DETERMINING RELATIVE CRITICALITY OF SERVICE TICKETS IN FACTORY-STYLE SHARED DELIVERY
DETERMINING RELATIVE CRITICALITY OF SERVICE TICKETS IN FACTORY-STYLE SHARED DELIVERY
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机译:确定工厂风格共享交付中服务票证的相对重要性
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摘要
Described herein are methods, systems, apparatuses and products for determining relative criticality of service tickets in factory-style shared delivery. An aspect provides for accessing ticket information, accessing service level agreement information, accessing future volume estimation information, estimating a number of missed service level objectives that are permissible without having a service level agreement breach; and determining a criticality of at least one received ticket based on said ticket information, said service level agreement information, and said future volume estimation information. Other embodiments are disclosed.
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