Call routing or escalation based on the identity, role or urgency of the calling or communicating party

摘要

Aspects are directed toward managing, including reorganizing, inbound communications, a communications log, or presentation of a communication to a user, based on one or more of the identity, role and urgency of calling or communicating party, including, for example, forwarding or hybrid priority routing. For example, in an e-mail type of environment, received communications could be re-organized based on one or more of the above, such that higher priority communications are escalated to “the-top-of-the-stack.” This similar type of operation can be done in a communications modality independent manner, and extended to, for example, voicemails, caller ID, SMS messages, or in general any communication in any communications modality, where one or more communications are capable of being managed and re-organized. As an optional embodiment, an attribute or characteristic associated with the communication can be modified, such that the user is aware of the ranking associated with that communication.