INTERACTIVE COMPUTER SOFTWARE PROCESSES AND APPARATUS FOR MANAGING, TRACKING, REPORTING, PROVIDING FEEDBACK AND TASKING

摘要

A process is provided for carrying out a task, such as enabling a customer to submit a report, feedback or other comments electronically to an online computer program, then providing a prompt on-site response to those comments. The process may be enabled by a system that includes the online computer program, which is accessible from a mobile electronic device, as well as a detectable code unique to a location from which comments are to be provided, and to which the comments may pertain. The detectable code may be scanned or otherwise sensed with the mobile electronic device, which may then communicate with the program (e.g., by way of application software on the mobile electronic device) to provide data regarding the location to the program. The program may then initiate an appropriate response to the data, or task, which may be promptly, or even immediately, carried out at the location.