Systems methods, and computer-readable media for gathering, tabulating, and reporting on employee performance

摘要

Systems, methods, and computer readable media for reporting on at least one aspect of respective performance of a plurality of agents. The methods can include receiving data representing respective performance parameters that pertain to the agents, storing the data for subsequent query and retrieval, receiving at least one query, retrieving at least some of the data in response to the query, and presenting at least one result of the query to the at least one user. Other aspects of the method enable management or supervisors to access data pertaining to teams or groups of agents, and drill-down to access data specific to the agents that comprise the various teams or groups. Systems and computer readable media are provided for practicing various aspects of the method.