System and method for analyzing human interaction with electronic devices that access a computer system through a network

摘要

A computer-implemented method of analyzing a series of events which may overlap but which can be characterized by various non-uniform starting times and varying durations such as the interactions of human beings with electronic devices that communicate with a computer system accessed through a network. The resulting metrics provide information useful for understanding human behavior; understanding various combinations of who uses the devices, when do they use the devices, and the purpose for which they use the devices; understanding resource consumption, and understanding device usage for the benefit of service providers. One embodiment teaches how to use set-top box channel tuning data to calculate metrics which provide detailed insight into who watches television, when they watch, and what they watch along with metrics needed to manage capacity in a Switched Digital Video system. Another embodiment relates to cell phone/personal communication device usage based on call detail records.