SYSTEM AND METHOD FOR IMPROVED END-USER EXPERIENCE BY PROACTIVE MANAGEMENT OF AN ENTERPRISE NETWORK

摘要

A method for improved end-user experience in an enterprise network is disclosed. In one embodiment, key performance indicators (KPIs) of network devices, applications and input services are determined. Further, KPIs of base services are determined using the KPIs of network devices, applications and input services. Furthermore, the KPIs are compared with KPI threshold levels and KPI level alerts are generated. Moreover, key quality indicators (KQIs) of base services are determined using the KPIs. Also, the KQIs are compared with KQI threshold levels and KQI level alerts are generated. Further, a composite service quality (CSQ) index of a composite service is computed using the KQIs. Furthermore, the CSQ index is compared with CSQ index threshold levels and a CSQ level alert is generated. In addition, possible problem conditions are detected and then possible problem scenarios are determined and analyzed. Also, actionable items are identified based on the possible problem scenarios. [Fig. 2]