Integrated information technology service management for cloud resources

摘要

Systems and methods described herein use software adapters to provide integrated information technology service management (ITSM) for cloud resources. Software adapters in the cloud resources convert data format types of an input parameter received at a first software application in a backend computing device. An ITSM function of a second software application provides management for the cloud resources. The input parameter in a first data format type is converted by the software adapter to a second data format type, the second data format type supported by a second software application. The ITSM function of the second software application is executed using the input parameter in the second data format type, thereby providing an output of the ITSM function, the output including information and executable instructions for management of the cloud resources.