METHOD FOR REQUESTING SERVICE AND CONSUMPTION GOODS IN USE OF REAL-TIME TWO-WAY COMMUNICATION WITH SERVICE CENTER SERVER

摘要

PURPOSE: consumables and the communication of service request method through real time bidirectional provide permission client and send a request to client service center's servomechanism by real time bidirectional communication, if an error has occurred or consumables are required. ;CONSTITUTION: when starting operation, image forming apparatus, described image forms equipment reception print data and passes through interface (S210) from exterior terminal. The image forming apparatus, consumables or checks whether requirement about receiving wrong (S220). If receiving request, the imaging device accesses Customer Service Center's server and requests (S230). System notes that the request (S240) of staff. Fixed after mistake, by long-range or visit reparation from door to door or require price reduction has purchased consumables (S250), which is printed (S260). ;The 2013 of copyright KIPO submissions;[Reference numerals] (AA) starts; (BB) terminate; (S210) print data is received; (S220) it checks whether and requires consumables or about mistake is received; (S230) it accesses Customer Service Center's server and requests; (S240) notify staff member's request (using SMS etc.); (S250) remote repairing technique/visit reparation/purchase consumables from door to door is executed; (S260) print result is as document