CALL CENTER PBX LINK APPARATUS FOR COMPATIBILITY BETWEEN IP-PBX AND CTI AND METHOD THEREOF

摘要

PURPOSE: A call center private branch exchange(PBX) link apparatus for compatibility between internet protocol(IP)/private branch exchange(PBX) and computer-telephony integration(CTI) middleware and a method thereof are provided to establish a phone-based call center. CONSTITUTION: A PBX linking part(110) connects an IP-PBX(120) and a CTI(160). The PBX linking part includes a PBX connection supporting part and a CTI connection supporting part. The PBX connection supporting part transmits a controlling signal with respect to the customer or counselor terminal of the IP-PBX to the CTI. The CTI connection supporting part transmits a controlling signal with respect to the customer or counselor terminal of the CTI to the IP-PBX. The PBX connection supporting part includes a packet mirroring part.