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CALL CENTER SYSTEM, OPERATION TERMINAL, AND CONTROL METHOD OF CALL CENTER SYSTEM
CALL CENTER SYSTEM, OPERATION TERMINAL, AND CONTROL METHOD OF CALL CENTER SYSTEM
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机译:呼叫中心系统,操作终端和呼叫中心系统的控制方法
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摘要
PROBLEM TO BE SOLVED: To eliminate the need of a CTI server.;SOLUTION: An operation terminal 2 has: a distribution type database 23 which stores information including customer information and information used in an application; a server processing request section which receives operation by an operator and requests various processing; and a server processing execution section which executes processing applicable using the information in the distribution type database 23 in accordance with the request by the server processing request section.;COPYRIGHT: (C)2014,JPO&INPIT
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