Call center support device, call center support method and call center support program

摘要

PROBLEM TO BE SOLVED: To improve the satisfaction of a user utilizing a call center.;SOLUTION: The call center support device 105 includes: a ringing tone transmitting unit 1002 for transmitting a ringing tone intermittently to a client telephone on the basis of a call from the client telephone being a call transmission source; a telephone number acquiring unit 1003 for acquiring the telephone number of the client telephone; a disconnection detecting unit 1004 for detecting that the call from the client telephone is disconnected; a number of transmitting times specifying unit 1005 for specifying the number of times for transmitting ringing tone, when the disconnection detecting unit 1004 detects that the call is disconnected; and a customer request determining unit 1006 for determining the request of a card user with reference to a table set, in advance, by the card user on the basis of the specified number of transmitting times by specified by the number of transmitting times specifying unit 1005.;COPYRIGHT: (C)2011,JPO&INPIT