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Techniques for dealing with computer-related issues
Techniques for dealing with computer-related issues
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机译:处理与计算机有关的问题的技术
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摘要
PROBLEM TO BE SOLVED: To provide techniques for addressing a problem pertaining to a computer of a user.;SOLUTION: In an exemplary method, the obtaining of a problem statement associated with the problem pertaining to the computer of the user is facilitated. This can be carried out via speech over a telephony connection. The establishment of a remote access connection between the computer of the user and a remote help desk application can also be facilitated. Furthermore, substantially parallel interaction with the user can be facilitated, via both the telephony connection and the remote access connection to the help desk application.;COPYRIGHT: (C)2007,JPO&INPIT
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