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SYSTEM FOR AND METHODS OF PROVIDING COMPUTER TELEPHONY INTEGRATION SERVICE ORIENTED ARCHITECTURE
SYSTEM FOR AND METHODS OF PROVIDING COMPUTER TELEPHONY INTEGRATION SERVICE ORIENTED ARCHITECTURE
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机译:提供面向计算机电话集成服务的体系结构的系统和方法
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摘要
A system and method for providing a Computer Telephony Integration Service Oriented Architecture is presented. The system and method may include providing one or more computer telephony integration servers in one or more clusters to deliver telephony events between agents and peripheral devices. The events may be solicited or unsolicited. The clusters may be stateless and scalable. The clusters may include dynamic message routing. The systems and methods may implement one or more recovery algorithms if one or more of the telephony integration servers experiences a failure event.
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