COMPUTER HARDWARE AND SOFTWARE DIAGNOSTIC AND REPORT SYSTEM INCORPORATING AN EXPERT SYSTEM AND AGENTS

摘要

The diagnostic and report system tests computer systems for defects that are able to cause performance and functional problems. An agent application is first installed on a user's system. The agent application then retrieves problem data from the expert system library pertinent to the user's operating environment. The agent application tests the user's system for each problem description within a downloaded data structure from the expert system library. If a problem is discovered, a script attempts to remediate the problem and/or notifies the user, describing the issue. The agent application utilizes discrete programs and/or scripts to send data to a knowledge base so that the knowledge base is able to generate new discrete programs and/or scripts using artificial intelligence which are sent to the expert system library. With additional discrete programs and/or scripts, the user's system is better protected.