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Systems and methods for implementing recent experience comment and recent activity log feedback in image forming and media handling devices
Systems and methods for implementing recent experience comment and recent activity log feedback in image forming and media handling devices
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机译:用于在图像形成和媒体处理设备中实现最近的经验评论和最近的活动日志反馈的系统和方法
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摘要
A feedback scheme is provided in which a combination of function specific firmware and hardware are used to capture a greater representation of issues experienced by a group of end-users specific to particular product with which the combination of function specific firmware and hardware is associated. Product-resident hardware stores record of product usage, faults, interventions and maintenance associated with a particular time window so that product-generated data can be coupled with user-generated experience feedback. A digitally-recorded description of the issue with which the user was confronted that prompted the feedback, and pertinent time frame product operating data is combined and transmitted to a product monitoring center for compilation, analysis and review.
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