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CLOUD BASED CONTACT CENTER PLATFORM POWERED BY INDIVIDUAL MULTI-PARTY CONFERENCE ROOMS
CLOUD BASED CONTACT CENTER PLATFORM POWERED BY INDIVIDUAL MULTI-PARTY CONFERENCE ROOMS
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机译:由多方个人会议室支持的基于云的联系中心平台
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摘要
The present disclosure includes a system and method for handling customer service requests in a virtual computing environment supporting multimedia interactions. In some embodiments, the system includes an automated management tool for receiving a customer service request from a client device, a server for establishing an individualized communication session, and a plurality of available resources capable of being connected to the individualized communication session. In some embodiments, the method includes receiving and establishing a connection between an automated management tool and a client device, receiving a customer service request from the client device, establishing an individualized communication session, and providing resources to the individualized communication session.
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