ANALYSIS SYSTEM AND METHOD FOR INTELLIGENT CUSTOMER SERVICE BASED ON COMMON SEQUENCE PATTERN

摘要

The present invention provides a method and system for information analysis. The method extracts a plurality of metadata from a source information set so as to generate a metadata set, the metadata comprising error log information that forms an error sequence in the metadata set; and generates a common error sequence set for a plurality of the metadata sets. By means of the method, it is possible to easily obtain a global error sequence pattern, and easily compare a new error with a previous error sequence pattern so as to prevent, diagnose and recover the new error.