CONFIGURING PROCESS VARIANTS FOR ON-BOARDING CUSTOMERS FOR INFORMATION TECHNOLOGY (IT) OUTSOURCING

摘要

Systems and methods of configuring process variants for on-boarding customers for information technology (IT) outsourcing are provided. An example method includes modeling roles, responsibilities, and business context for a standard process template. The method also includes developing cause-and-effect rules affecting outcome of the standard process template. The method also includes adjusting the standard process template for process variants across different customer on-boarding scenarios.